Refund Policy

At Wink Lashes, we value your satisfaction and stand behind the quality of our products. To ensure a smooth and transparent experience, please review our return and exchange policy below.

Return Eligibility

Due to hygiene and safety standards, lashes and beauty products are non-returnable and non-refundable once the packaging has been opened.

However, we accept returns or exchanges under the following conditions:

  • The item is damaged, defective, or incorrect upon delivery.
  • You notify us within 48 hours of receiving the product.
  • The product is unused, unopened, and in its original packaging.

How to Request a Return or Exchange

To initiate a return or exchange, please:

  1. Email us at info@winklashesin or Watsapp at 9300000037 within 48 hours of delivery
  2. Mention your order number, a brief description of the issue, and attach clear photos of the product in question.
  3. Once approved, you will receive return instructions via email.

Return Shipping

  • Defective / Damaged / Wrong Product Sent:
    If your return request is approved due to a product defect or receiving the wrong item, Wink Lashes will cover the return shipping cost.

  • Change of Mind / Product Not Liked / Any Other Approved Reason:
    If you wish to return the product for personal reasons such as “not liking the product,” “no longer needed,” or “change of mind,” then:

    • The customer is responsible for the return shipping cost (sending the item back to us).

    • The original shipping fee we paid to send the product to you will be deducted from your refund.

  • Items must be shipped back within 7 days of return approval.

Refunds (if applicable)

  • Refunds are processed only if a replacement is not possible or the item is out of stock.
  • Once we receive and inspect your return, we will notify you of the approval status.
  • If approved, the refund will be processed to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange a product (only for the same item or item of equal value), please follow the same return request process. Exchanges are subject to stock availability.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Used or opened lash products

In-Store Purchases

Products purchased from offline stores must be returned or exchanged at the same location. Store policies may vary slightly and are subject to in-store conditions.

Need Help?

For any questions about returns, exchanges, or your order, feel free to contact us:

📧 info@winklashes.in

📞 +91-9300000037

Instagram DM: @winklashes_india

Thank you for shopping with Wink Lashes – Where beauty meets confidence.